-What carrier does Pacific Color use to ship packages?

 

Pacific Color inc. currently uses UPS for all of our outgoing shipments.

 

The Shipping Department will supply FedEx or UPS Return Service Labels with your analog film orders, and by special request.

 

-I have items to send to Pacific Color. What are my options?

 

Pacific Color supplies Federal Express or UPS Return Service Labels at no charge for items to be sent to our lab. All items should be packaged securely and can be given to a FedEx/UPS driver at the time of your delivery, taken to a FedEx / UPS Store. If FedEx/UPS is required to make a special pick-up of your package, you may be charged a fee.

 

Please make a note of the Tracking Number for your records.

 

-I don’t know where a FedEx/UPS Store is. What do I do?

 

For FedEx, simply go to HYPERLINK "http://www.fedex.com" www.fedex.com, select USA for your location > click on the “Find Locations” tab on the Home Page > follow the directions. This service will give you all available shipping locations in your area. This same information is also available by calling FedEx Customer Service at 1-800-463-3339.

 

For UPS go to HYPERLINK "http://www.ups.com" www.ups.com , select your location, click the locations button along the top of the page, then enter your zip code. You can also call UPS customer service at 1-800-742-5877

 

-What kind of packaging should I use?

 

We recommend using new corrugated boxes, recycled PCI boxes that are in good condition, Tyvek or padded envelopes to protect your merchandise. We highly discourage using paper document envelopes for items such as film rolls or bulky items.

-My Shipping costs are really high. How can I save money?

 

To save on shipping costs, we recommend consolidating your small orders, or choosing selected shipping days using our Scheduled Shipping Day service. We will prepare, hold, and then dispatch all your available orders only on the day(s) you choose.

 

Please contact our Customer Service Department for assistance.

 

- UPS left a DoorTag and didn’t deliver the package. What do I do?

 

A DoorTag is left when a package requires a signature, if the driver doesn’t have a safe place to leave the package, etc. If you need immediate assistance, please call the toll free number on the DoorTag, or UPS customer service at 1-800-742-5877

 

It is recommended that a drop spot be set up for your driver to limit delivery delays. This could be a box on your porch or around the corner of your residence. A large container, such as a large plastic tote with lid, is a great idea.

 

-I want to have certain S.O.S. orders ship together. What do I do?

 

Having certain orders ship together is a great way to save money on shipping costs. It is very important to make a note on every S.O.S. order you wish to have ship together. Depending on the service level, orders travel through the lab at different rates. In order to meet your request, every order to ship together must have the same request.

 

Please contact our Customer Service Department for further assistance.

 

-I need an order to ship today. What do I do?

 

The Shipping Department strives to meet all Customer requests. Please be advised that the Department works on a very tight schedule, and the Shipping cut-off time is 12:00p.m. Pacific Time. We cannot firmly guarantee any request made after this time.

 

Please contact our Customer Service Department for assistance.

 

-My Scheduled Shipping Day falls on a Holiday. What happens then?

It is the Shipping Department policy to dispatch any order(s) a customer has available the last business day prior to OR the first business day after a Holiday. This way your delivery schedule will not be impacted by a closure.

-What is the Oversize Charge?

 

The Oversize charge is a Handling fee charged for mounted items ordered that exceed 24”( inches ). This fee covers the added costs of materials and time required to prepare these items for delivery. ( Our 5 x 30 and 6 x 30 products are not included ). All O/S packages are dispatched via Federal Express, and are charged a Dimensional Weight of 44 pounds, which is separate of the Oversize Charge.

 

Currently, the O/S Charge is $12.50.

 

-I received a damaged box. What do I do?

 

If you receive a shipment from Pacific Color, which has obvious damage, tell your delivery driver to make a note of this before you sign for the package. This will start the Claims Process. Please contact our Customer Service Department for further assistance and instructions.

 

-Am I billed Shipping Charges for every package I receive?

No. Our Customers are billed based on the orders that are contained in the box, not by a Shipping Label being generated. For example, if your box contains only remake orders, you will not be charged for that shipment.

 

At Pacific Color, the accurate billing of Shipping Charges is a top priority. A manifest is generated daily and reviewed against that day’s Work Sheets for any errors. Any billing adjustments are made prior to the Monthly Shipping Invoices being generated.

 

If you have any questions regarding your Shipping Charges, please contact our Customer Service Department for assistance.